Lostwithiel Hen Website
Privacy Policy & Terms
PRIVACY POLICY
Introduction
Matt Gainey Publishing ("we", "our" or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase a book or get in touch.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Telephone number (if provided)
- Payment information (processed securely through our payment provider)
- Information you provide when contacting us
- Technical information such as IP address, browser type and website usage data
How We Use Your Information
We use your information to:
- Process and fulfil book orders
- Deliver products you have purchased
- Respond to enquiries
- Provide customer support
- Maintain website security
- Improve our website and services
- Comply with legal and accounting obligations
Lawful Basis for Processing
We process your personal information because:
- It is necessary to fulfil a contract with you
- We have a legal obligation to retain certain records
- We have a legitimate interest in operating and improving our business
- You have given consent where required
Payment Processing
Payments are processed by trusted third-party payment providers. We do not store your full payment card details on our website.
Please refer to the privacy policies of the relevant payment providers for information about how they process your data.
Sharing Your Information
We may share your information with:
- Payment providers
- Delivery and postal services
- Website hosting and technical service providers
- Authorities where required by law
We do not sell or rent your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, tax and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Restrict or object to certain processing
- Request transfer of your data
- Withdraw consent where consent has been relied upon
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to improve functionality and analyse website performance.
You can control or disable cookies through your browser settings.
Security
We take reasonable technical and organisational measures to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Contact
If you have any questions about this Privacy Policy or your personal information, please get in touch.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
TERMS & CONDITIONS
- About Us
This website is owned and operated by Matt Gainey Publishing.
By using this website and placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use the website.
2. Products
We make every effort to ensure that product descriptions, images and pricing are accurate.
Colours and appearance may vary slightly depending on your device settings.
All products are subject to availability.
3. Orders
When you place an order, you are making an offer to purchase a product.
We reserve the right to refuse or cancel orders where necessary, including where pricing errors occur.
4. Prices and Payment
All prices displayed on the website are shown in Pounds Sterling (£).
Payment must be received in full before products are dispatched.
Payments are processed securely through our chosen payment provider.
5. Delivery
We aim to dispatch orders promptly, but delivery times are estimates only.
We are not responsible for delays caused by postal services, couriers or circumstances outside our reasonable control.
Risk in the goods passes to you upon delivery.
6. Returns and Refunds
Under the Consumer Contracts Regulations 2013, customers generally have the right to cancel an order within 14 days of receiving goods.
To be eligible for a refund, books must be returned in unused and resalable condition.
Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.
Refunds will be processed within 14 days of receiving the returned item.
Nothing in these terms affects your statutory rights.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of delivery.
Where appropriate, we will provide a replacement, refund or other suitable remedy.
8. Intellectual Property
All content on this website, including text, illustrations, graphics, photographs, logos and book content, is owned wholly by Matt Gainey and is protected by copyright and intellectual property laws. No content may be copied, reproduced, distributed or used without prior written permission.
9. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Upload malicious software or harmful content
- Interfere with the operation of the website
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of products.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded under UK law.
11. Links to Other Websites
This website may contain links to third-party websites.
We are not responsible for the content, privacy practices or availability of those websites.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
13. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on this website.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
For any questions regarding these Terms and Conditions, please get in touch.